Refund policy

REVOCATION INSTRUCTION
Right of revocation: You may revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, e-mail). The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient. The timely dispatch of the revocation suffices to comply with the revocation period. The revocation is to be addressed to:

THE GARDEROBE, Owner Francesco Procopio
Riesengasse 6
6020 Innsbruck
Austria
Mail: info@thegarderobe.at

The return goods are to be sent to:
THE GARDEROBE, Owner Francesco Procopio
Riesengasse 6
6020 Innsbruck
Austria

Consequences of revocation in the event of an effective revocation are to be returned by both parties and any benefits received (e.g. interest) surrendered. If you are not able to return the received services or use (e.g. advantages of use) or only partially or only in a deteriorated condition, you must compensate us for the value. For the deterioration of the goods and for the use of the goods you have to pay compensation only if the use or the deterioration is due to the handling of the goods, which goes beyond the examination of the characteristics and the functionality. The term "testing of the properties and functionality" means the testing and trying out of the respective goods, as it is possible and usual in a retail shop. Goods that can be sent as a parcel are to be returned. The customer must bear the regular costs of the return shipment. Obligations to refund payments must be fulfilled within 30 days.
The time limit begins for you with the dispatch of your cancellation or the goods, for us with their receipt The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs.

Cost bearing agreement: if the right of revocation is exercised, the regular costs of the return shipment are to be borne by the customer.

REVOCATION FORM in .PDF

END OF THE REVOCATION INSTRUCTION